All Bond Telegrams are made-to-order.
COMMISSIONING
- The commission date is the date we are instructed to create your Bond Telegram.
PAYMENT
- Payment is required at the point of commissioning.
- Payments include VAT and courier 'signed for' delivery to a UK mainland address.
- Once payment has been received, the commission takes affect and the creative process starts.
ORDER TRACKING
- You can track the creative progress, at any time, by simply logging into your personal online Bond Telegram account.
DELIVERY
- The creative process from the date of commissioning is 10-14 days.
- Bespoke products will usually take longer, depending on what is required.
- Delivery is subject to our Terms and Conditions and receipt of payment.
- Prices quoted are for delivery to a UK mainland address. For overseas commissions, please contact us.
- For security reasons, the delivery address is always that of the card holder/person making payment.
- Delivery is via our nominated courier.
- Upon delivery, a signature will be required from a responsible person over the age of 18.
- Delivery on a specific date is not guaranteed.
- Any claim for 'damage in transit' must be notified to us via our Web site contact page within 48 hours of receipt. Any claim for 'damage in transit' after 48 hours of receipt of goods will not be entertained.
PRIORITY SERVICE
- Should you require delivery sooner than the times quoted above, then please contact us regarding our Priority Service.
CANCELLATION & REFUNDS
- If you wish to cancel your commission please contact us by telephone on 020 7118 0182
- Due to the nature of the product, once dispatched refunds are not available under any circumstances.
- In the unlikely event that Bond Telegram Company has to cancel your commission a full refund will be given. In such circumstances Bond Telegram Company will not be liable for an amount beyond that of the sum paid.
RETURNS POLICY
- Returns are not accepted without prior written approval.
- In the unlikely event that you are dissatisfied, then you must telephone us immediately on 020 7118 0182 to discuss the situation.
- If we decide that the item should be returned to us, then the necessary authorisation will be proved and we will arrange collection.
- Following remedial work, the item will be returned to you as soon as possible free of charge.
GUARANTEES
- Total satisfaction is guaranteed.
- Any error on our part will be put right as soon as possible free of charge.