Privacy & Security

1. Definitions used
   1. "BTC", "we", "us" or "our" means Bond Telegram Company Limited.
   2. "You" or "your" means anyone who visits our Web site, registers with us, or uses our services.
   3. "Our Web site" means www.bondtelegrams.com or any of our associated Web sites.
2. Consent and acceptance
   1. By using our Web site or registering with us, you are accepting and consenting to the practices described in this Privacy Policy. This statement sets out our data protection policy for the information you provide to us when using our Web site.
3. Privacy Policy Statement
   1. Your privacy and security is very important to us and we aim to ensure that any personal information we obtain will always be held, used and transmitted in compliance with UK data protection rules. Our payment providers, Barclaycard (Barclays Bank PLC), are Level 1 PCI DSS compliant and all BTC's transactional Web sites are PCI DSS compliant.
4. Last updated on: 27th May 2011
   1. This Privacy Policy was last updated on the date shown above. We may occasionally amend this Privacy Policy to reflect any changes in our information collection and disclosure practices or regulatory requirements.
   2. Any new policy will automatically be effective when it is published on our Web site.
5. The data we collect and the methods used to collect it
   1. You can see and amend your personal details held by us by logging into your account. You may also contact us directly to find out this information. Your email address and password are required to view or edit your personal details online. You are responsible for keeping your password confidential.
   2. NOTE: Sending information via the internet is never completely secure. We do our best to protect your personal data, however, we cannot guarantee the security of your data.
   3. The information we collect is dependent on the activities you are carrying out on our Web site. We may collect the following information:
      1. Your contact information, e.g name, address, telephone number and email address;
      2. Information about the items you have purchased;
      3. Navigation and click-stream data, time and duration of your visit, items viewed, items in your basket, basket abandonment, information from cookies or Web beacons.
   4. We obtain information from you when you type in your personal details (i.e. when placing an order or requesting information). We also collect data automatically as you use our Web site, or from third parties.
   5. To improve your experience with us, our Web site uses cookies and Web beacons. A cookie is a piece of data that our Web site automatically transfers to the hard drive of your computer or mobile device when you access our Web site and is used to:
      1. Access stored information when you log in;
      2. Carry information from page to page of our Web site;
      3. Store site preferences and the items in your shopping basket;
      4. Identify whether you have visited our Web site previously;
      5. Monitor the number of visits that you make to our Web site, where you browse and what you have purchased, and to offer you tailored content.
   6. Your browser options allow you to disable cookies. You should note that if you do disable cookies, you may not be able to access all the services on our Web site.
   7. Web beacons work in a similar way to cookies and allow us to monitor the behaviour of our Web site users. Cookies and Web beacons may also be used by our affiliates and market research companies to track your browsing and purchase behaviour on our Web site.
   8. NOTE: The following data may be automatically collected every time you visit our Web site regardless of whether you are logged in: computer and connection information, browser information, operating system and platform details and time of access. We may use an IP address to identify you and to gather broad demographic information about you, which we will use to assist in the detection of fraud, to help identify problems and to administer our Web site.
   9. If you have provided us with an email address, we will be able to associate this email address back to your previous browsing and purchase experiences with us.
6. What information is used for
   1. The main purposes for which we collect and store your personal information are as follows:
      1. Order processing;
      2. Delivery of your order(s);
      3. Ongoing relationship communications;
      4. Improving our Web site and the service we give you.
   2. NOTE: We may contact you by email or post unless you have specifically asked us not to. By registering on our site, you consent to the addition of your details to our email and postal (if appropriate) list. You may, of course, opt-out of our communications at any time, although it may take a short while for any changes to become effective. Logging in will give you access to your account options where you can update your details.
   3. From time to time, we may contact you by telephone for the purposes of market research and for telemarketing where you have consented to us doing so.
7. Use of information by third parties
   1. NOTE: We will not sell your personal information to third parties. However, we do share customer and browsing information with third parties as described below. By making a purchase on our Web site, you consent to us sharing your personal information with third parties as is necessary to process your order, for example, to national and international postal service providers, carriers or courier services for the purposes of order fulfillment. These carefully selected third parties may be in countries outside the UK.
   2. We form contracts with other companies to provide certain services, including payment processing, delivery, name and address verification, database management profiling and segmentation, market research and promotions management. We provide these companies with only the information they need to perform their services. These companies are prohibited by contract from using this information for their own marketing purposes or from sharing this information with anyone other than BTC.
   3. To protect against fraud, we carry out security checks on orders. These can take various forms, and may involve contacting you by telephone before your order is processed.
   4. BTC may disclose your personal information if necessary to comply with regulations or law or to assist with law enforcement, to enforce the terms under which you trade with us, or to protect our property and other rights.
   5. Our Web site may contain links to third parties’ Web sites. BTC assumes no responsibility for the privacy practices or the content of those Web sites.
   6. If you access our Web site using a link from one of our partners’ Web sites, your personal details and purchase information may be shared between BTC and that partner in accordance with our contractual relationship with that partner.
   7. In the event that Bond Telegram Company Limited is sold, some of its assets transferred to a third party or in the case of liquidation or administration, your personal information, as a valuable asset of the company, may also be transferred. Use of your personal information will remain subject to this Privacy Policy.
8. Changes to our Privacy Policy
   1. Although most changes are likely to be minor, we may change our Privacy Policy from time to time, and at our sole discretion. BTC encourages visitors to frequently check this page for any changes that may have been made. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.
9. Contacting us

   Should you have any questions or concerns regarding our privacy policy, then please contact us via our contact page or write to us at the following address:

   Privacy Officer
   Bond Telegram Company Limited
   124 New Bond Street
   London W1S 1DX
   England